Kantola, J., & Karwowski, W. (2012). Knowledge service engineering handbook. CRC.
Chicago Style (17th ed.) CitationKantola, Jussi, and Waldemar Karwowski. Knowledge Service Engineering Handbook. Boca Raton, FL: CRC, 2012.
MLA (9th ed.) CitationKantola, Jussi, and Waldemar Karwowski. Knowledge Service Engineering Handbook. CRC, 2012.
Warning: These citations may not always be 100% accurate.