Service Design and Delivery
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...
| 団体著者: | |
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| その他の著者: | , , |
| フォーマット: | Electronic Resource |
| 言語: | English |
| 出版事項: |
Boston, MA
Springer US
2011.
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| シリーズ: | Service Science: Research and Innovations in the Sevice Economy, 1865-4924
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| 主題: | |
| オンライン･アクセス: | Available for University of the Philippines Diliman via SpringerLink. Click here to access |