Service Design and Delivery

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...

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Соавтор:	SpringerLink (Online service)
Другие авторы:	Macintyre, Mairi (Редактор), Parry, Glenn (Редактор), Angelis, Jannis (Редактор)
Формат:	Electronic Resource
Язык:	English
Опубликовано:	Boston, MA Springer US 2011.
Серии:	Service Science: Research and Innovations in the Sevice Economy, 1865-4924
Предметы:	Service industries. Service industries > Management. Customer services. Electronic books.
Online-ссылка:	Available for University of the Philippines Diliman via SpringerLink. Click here to access