Service Design and Delivery

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...

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Bibliografische gegevens

Coauteur:	SpringerLink (Online service)
Andere auteurs:	Macintyre, Mairi (Redacteur), Parry, Glenn (Redacteur), Angelis, Jannis (Redacteur)
Formaat:	Electronic Resource
Taal:	English
Gepubliceerd in:	Boston, MA Springer US 2011.
Reeks:	Service Science: Research and Innovations in the Sevice Economy, 1865-4924
Onderwerpen:	Service industries. Service industries > Management. Customer services. Electronic books.
Online toegang:	Available for University of the Philippines Diliman via SpringerLink. Click here to access