Service Design and Delivery

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...

وصف كامل

التفاصيل البيبلوغرافية

مؤلف مشترك:	SpringerLink (Online service)
مؤلفون آخرون:	Macintyre, Mairi (المحرر), Parry, Glenn (المحرر), Angelis, Jannis (المحرر)
التنسيق:	Electronic Resource
اللغة:	English
منشور في:	Boston, MA Springer US 2011.
سلاسل:	Service Science: Research and Innovations in the Sevice Economy, 1865-4924
الموضوعات:	Service industries. Service industries > Management. Customer services. Electronic books.
الوصول للمادة أونلاين:	Available for University of the Philippines Diliman via SpringerLink. Click here to access