Service Design and Delivery
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...
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| 其他作者: | , , |
| 格式: | Electronic Resource |
| 語言: | English |
| 出版: |
Boston, MA
Springer US
2011.
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| 叢編: | Service Science: Research and Innovations in the Sevice Economy, 1865-4924
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| 主題: | |
| 在線閱讀: | Available for University of the Philippines Diliman via SpringerLink. Click here to access |