Service Design and Delivery

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...

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Bibliografski detalji

Autor kompanije:	SpringerLink (Online service)
Daljnji autori:	Macintyre, Mairi (Urednik), Parry, Glenn (Urednik), Angelis, Jannis (Urednik)
Format:	Electronic Resource
Jezik:	English
Izdano:	Boston, MA Springer US 2011.
Serija:	Service Science: Research and Innovations in the Sevice Economy, 1865-4924
Teme:	Service industries. Service industries > Management. Customer services. Electronic books.
Online pristup:	Available for University of the Philippines Diliman via SpringerLink. Click here to access