SpringerLink (Online service), Macintyre, M., Parry, G., & Angelis, J. (2011). Service Design and Delivery. Springer US.
Čikaški stil citiranja (17. izdanje)SpringerLink (Online service), Mairi Macintyre, Glenn Parry, i Jannis Angelis. Service Design and Delivery. Boston, MA: Springer US, 2011.
MLA način citiranja (9. izdanje)SpringerLink (Online service), et al. Service Design and Delivery. Springer US, 2011.
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