APA (7th ed.) Citation

SpringerLink (Online service), Macintyre, M., Parry, G., & Angelis, J. (2011). Service Design and Delivery. Springer US.

Chicago Style (17th ed.) Citation

SpringerLink (Online service), Mairi Macintyre, Glenn Parry, and Jannis Angelis. Service Design and Delivery. Boston, MA: Springer US, 2011.

MLA (9th ed.) Citation

SpringerLink (Online service), et al. Service Design and Delivery. Springer US, 2011.