APA (7 वां संस्करण) प्रशस्ति पत्र

SpringerLink (Online service), Macintyre, M., Parry, G., & Angelis, J. (2011). Service Design and Delivery. Springer US.

शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र

SpringerLink (Online service), Mairi Macintyre, Glenn Parry, और Jannis Angelis. Service Design and Delivery. Boston, MA: Springer US, 2011.

एमएलए (9वां संस्करण) प्रशस्ति पत्र

SpringerLink (Online service), et al. Service Design and Delivery. Springer US, 2011.