Cita APA (7th ed.)

Wilde, S. (2011). Customer knowledge management: Improving customer relationship through knowledge application. Springer eBooks..

Cita Chicago (17th ed.)

Wilde, Silvio. "Customer Knowledge Management: Improving Customer Relationship Through Knowledge Application." Springer EBooks. 2011.

Cita MLA (9th ed.)

Wilde, Silvio. "Customer Knowledge Management: Improving Customer Relationship Through Knowledge Application." Springer EBooks., 2011.