00000cam a22000004a 4500 UP-99796217610932478 Buklod 20130911140945.0 a ||| u ta 120113s2012 enka rb |001 0|eng d 9780230347700 (cloth) (iLib)UPD-00205804976 DLC TMC eng DMLUC HD 30.2 C64 2012 Collaboration in outsourcing a journey to quality edited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University and Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University. Houndmills, Basingstoke, Hampshire New York, NY Palgrave Macmillan 2012. xxxii, 361 pages illustrations Technology, Work, and Globalization Machine generated contents note: -- PART I: GOVERNANCE -- Governance Models In Offshore IT Outsourcing -- Security: Case Studies in three dimensions -- Mission-Critical Outsourcing -- Collaboration of Enterprise Architects in Outsourcing -- A Decision Procedure for the Where and How to Outsource -- Success and Failure in Offshore Development Projects -- PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT -- Boosting Distributed Collaboration Through Collaboration Tools Portfolio Optimization -- Retaining Project Knowledge in an Outsourcing Context -- Initial Knowledge Sharing in Outsourcing -- Optimal Team Composition in Distributed Software Development -- PART III: RELATIONSHIP MANAGEMENT AND QUALITY -- Dealing With Trust in Outsourcing Relationships -- IT Service Quality in Outsourcing Relationships -- Selection of Outsourcing Partners -- Conflict Resolution in Outsourcing -- Service Level Agreement in an Outsourcing World -- PART IV: SOFTWARE DEVELOPMENT -- Quality in Distributed Software Product Development -- Distributed Scrum Process Guide -- Project Coordination in Distributed Software Development -- Distributed Requirements Management in an Offshoring Context. Information technology Contracting out. Electronic data processing departments Contracting out. Brinkkemper, Sjaak. Jansen, Slinger. FO Monograph UPD TMC HD 30.2 C64 2012 Book