Collaboration in outsourcing a journey to quality - Brinkkemper, Sjaak; Jansen, Slinger (Houndmills, Basingstoke, Hampshire New York, NY Palgrave Macmillan, 2012)
Machine generated contents note: -- PART I: GOVERNANCE -- Governance Models In Offshore IT Outsourcing -- Security: Case Studies in three dimensions -- Mission-Critical Outsourcing -- Collaboration of Enterprise Architects in Outsourcing -- A Decision Procedure for the Where and How to Outsource -- Success and Failure in Offshore Development Projects -- PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT -- Boosting Distributed Collaboration Through Collaboration Tools Portfolio Optimization -- Retaining Project Knowledge in an Outsourcing Context -- Initial Knowledge Sharing in Outsourcing -- Optimal Team Composition in Distributed Software Development -- PART III: RELATIONSHIP MANAGEMENT AND QUALITY -- Dealing With Trust in Outsourcing Relationships -- IT Service Quality in Outsourcing Relationships -- Selection of Outsourcing Partners -- Conflict Resolution in Outsourcing -- Service Level Agreement in an Outsourcing World -- PART IV: SOFTWARE DEVELOPMENT -- Quality in Distributed Software Product Development -- Distributed Scrum Process Guide -- Project Coordination in Distributed Software Development -- Distributed Requirements Management in an Offshoring Context.
Keywords: Information technology -- Contracting out; Electronic data processing departments -- Contracting out