Knowledge service engineering handbook - Kantola, Jussi; Karwowski, Waldemar 1953-. (Boca Raton, Fla. CRC Press, 2012)
pt. 1. Introduction to knowledge service engineering -- pt. 2. Engineering from data, information, and knowledge toward services -- pt. 3. Human networks in knowledge services -- pt. 4. High-performance knowledge service systems.
Also available in print format.
Keywords: Expert systems (Computer science); Information technology; Knowledge management; Electronic books