Cita APA (7th ed.)

Kantola, J., & Karwowski, W. (2012). Knowledge service engineering handbook. CRC Press.

Cita Chicago (17th ed.)

Kantola, Jussi, i Waldemar Karwowski. Knowledge Service Engineering Handbook. Boca Raton, Fla: CRC Press, 2012.

Cita MLA (9th ed.)

Kantola, Jussi, i Waldemar Karwowski. Knowledge Service Engineering Handbook. CRC Press, 2012.