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Advances in the human side of service engineering
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Advances in the human side of service engineering

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Detalles Bibliográficos
Outros autores: Spohrer, James C., Freund, Louis E.
Formato: Electronic Resource
Idioma:English
Publicado: Boca Raton, Fla. CRC Press 2013.
Series:Advances in human factors and ergonomics series
Subjects:
Methods engineering.
Human engineering.
Service industries > Customer services.
Electronic books.
Acceso en liña:Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access thru EZproxy
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