Advances in the human side of service engineering

Библиографические подробности
Другие авторы:	Spohrer, James C., Freund, Louis E.
Формат:	Electronic Resource
Язык:	английский
Опубликовано:	Boca Raton, Fla. CRC Press 2013.
Серии:	Advances in human factors and ergonomics series
Предметы:	Methods engineering. Human engineering. Service industries > Customer services. Electronic books.
Online-ссылка:	Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access Also available remotely for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access thru EZproxy