APA (7th ed.) Citation

Spohrer, J. C., & Freund, L. E. (2013). Advances in the human side of service engineering. CRC Press.

Chicago Style (17th ed.) Citation

Spohrer, James C., and Louis E. Freund. Advances in the Human Side of Service Engineering. Boca Raton, Fla: CRC Press, 2013.

MLA (9th ed.) Citation

Spohrer, James C., and Louis E. Freund. Advances in the Human Side of Service Engineering. CRC Press, 2013.