Spohrer, J. C., & Freund, L. E. (2013). Advances in the human side of service engineering. CRC Press.
Style de citation Chicago (17e éd.)Spohrer, James C., et Louis E. Freund. Advances in the Human Side of Service Engineering. Boca Raton, Fla: CRC Press, 2013.
Style de citation MLA (9e éd.)Spohrer, James C., et Louis E. Freund. Advances in the Human Side of Service Engineering. CRC Press, 2013.
Attention : ces citations peuvent ne pas être correctes à 100%.