Voice of the customer capture and analysis

Библиографические подробности
Главный автор:	Yang, Kai
Формат:	Electronic Resource
Язык:	English
Опубликовано:	New York McGraw-Hill c2008.
Предметы:	Quality control > Statistical methods. Production management > Statistical methods. Six sigma (Quality control standard) Electronic books.
Online-ссылка:	Available for University of the Philippines Diliman via McGraw-Hill eBook Library. Click here to access