Yang, K. (2008). Voice of the customer: Capture and analysis. McGraw-Hill.
芝加哥风格引文Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.
MLA引文Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw-Hill, 2008.
警告:这些引文格式不一定是100%准确.