APA引文

Yang, K. (2008). Voice of the customer: Capture and analysis. McGraw-Hill.

芝加哥风格引文

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

MLA引文

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw-Hill, 2008.

警告:这些引文格式不一定是100%准确.