Cita APA

Yang, K. (2008). Voice of the customer: Capture and analysis. McGraw-Hill.

Citación estilo Chicago

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

Cita MLA

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw-Hill, 2008.

Warning: These citations may not always be 100% accurate.