Style de citation APA (7e éd.)

Yang, K. (2008). Voice of the customer: Capture and analysis. McGraw-Hill.

Style de citation Chicago (17e éd.)

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

Style de citation MLA (9e éd.)

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw-Hill, 2008.