Dyfyniad APA

Yang, K. (2008). Voice of the customer: Capture and analysis. McGraw-Hill.

Dyfyniad Arddull Chicago

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

Dyfyniad MLA

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw-Hill, 2008.

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