The handbook of innovation and services a multi-disciplinary perspective - Gallouj, Faiz.; Djellal, Faridah (Cheltenham, UK Edward Elgar, 2010)
Introduction: Filling the Innovation Gap in the Service Economy – A Multidisciplinary Perspective / Faïz Gallouj and Faridah Djellal

Part 1 - Services and Innovation: Conceptual and Analytical Frameworks -- Towards a Theory of Innovation in Services: A State of the Art / Faïz Gallouj and Maria Savona -- Innovation in Services: A New Paradigm and Innovation Model
André Barcet -- Services and Innovation and Service Innovation: New Theoretical Directions / Jeremy Howells -- The Two-sided Cost Disease and its Frightening Consequences / William J. Baumol -- The Environmental Crisis and the Economics of Services: The Need for Revolution / Jean Gadrey

Part 2 - The Nature of Innovation in Services: Sectorial Analyses and Case Studies -- Innovation in Public Health Care: Diabetes Education in the UK / Paul Windrum, Manuel García-Goñi and Eileen Fairhurst -- The Economics of Knowledge Interaction and the Changing Role of Universities / Cristiano Antonelli, Pier Paolo Patrucco and Federica Rossi -- Innovation and Creative Services / Ian Miles and Lawrence Green -- Social Innovation, Social Enterprise and Services / Denis Harrisson, Juan-Luis Klein and Paul Leduc Browne

Part 3 - Organizational and Strategic Patterns for Service Innovation -- Different Types of Innovation Processes in Services and their Organisational Implications / Marja Toivonen -- Service Innovation: Development, Delivery and Performance / Joe Tidd and Frank M. Hull -- The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability / Jon Sundbo -- Customer Integration in Service Innovation / Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell -- Collaborative Innovation in Services / Christiane Hipp -- Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical Testing / Knut Blind, Rinaldo Evangelista and Jeremy Howells

Part 4 - Innovation in Services and through Services: Impact Analyses (Growth, Performance, Employment and Skills) -- Innovation and Employment in Services / Rinaldo Evangelista and Maria Savona -- Innovation and Services: On Biases and Beyond / Pascal Petit -- How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and Innovation / José A. Camacho and Mercedes Rodriguez

Part 5 - Innovation in Services and National and International Spaces -- Services Innovation in a Globalized Economy / Peter Daniels -- Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for Innovation / Silvia Massini and Marcela Miozzo -- Innovation and Internationalization: A Dynamic Coupling for Business-to-Business Services / Jean Philippe and Pierre-Yves Léo -- The Role of Standards for Trade in Services: Hypotheses and First Insights / Knut Blind -- Global and National Cooperation in Service Innovation / Xavier Vence and Alexandre Trigo -- Entrepreneurship and Service Innovation: A Challenge for Local Development / Marie-Christine Monnoyer-Longé -- A Dominant Node of Service Innovation: London’s Financial, Professional and Consultancy Services / Peter Wood and Dariusz Wójcik

Part 6 - Innovation in Services and Public Policy -- Policy Frameworks for Service Innovation: A Menu-Approach / Pim den Hertog and Luis Rubalcaba -- The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy / Faridah Djellal and Faïz Gallouj

Part 7 - Services Innovation: Beyond Service Sectors -- Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid Products / John R. Bryson -- A Customer Relationship Typology of Product Services Strategies / Olivier Furrer -- Innovation in Product-Related Services: The Contribution of Design Theory / Sylvain Lenfle and Christophe Midler -- Innovation in Construction / Jan Bröchner -- Index
Acquired through Health Policy Development Program (HPDP) research grant.
Keywords: Service industries -- Technological innovations; Technological innovations -- Economic aspects