Information technology in the service society a twenty-first century lever - National Research Council (U.S.). Committee to Study the Impact of Information Technology on the Performance of Service Activities; National Research Council (U.S.). Computer Science and Telecommunications Board; National Research Council (U.S.). Commission on Physical Sciences, Mathematics, and Applications (Washington, D.C. National Academy Press, 1994)
CSSP-6856 donated by the National Book Development Board.
TWSC-5202 donated by The National Book Development Board.
Keywords: Information technology; Service industries -- Automation