Citazione Stile APA (7a Edizione)

McNeil, B., & Johnson, D. J. (1996). Patron behavior in libraries: A handbook of positive approaches to negative situations. American Library Association.

Citazione stile Chigago Style (17a edizione)

McNeil, Beth, e Denise J. Johnson. Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations. Chicago: American Library Association, 1996.

Citatione MLA (9a ed.)

McNeil, Beth, e Denise J. Johnson. Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations. American Library Association, 1996.