McNeil, B., & Johnson, D. J. (1996). Patron behavior in libraries: A handbook of positive approaches to negative situations. American Library Association.
Chicago-referens (17:e uppl.)McNeil, Beth, och Denise J. Johnson. Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations. Chicago: American Library Association, 1996.
MLA-referens (9:e uppl.)McNeil, Beth, och Denise J. Johnson. Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations. American Library Association, 1996.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.