Antecedents and consequences of customer satisfaction in service recovery programs of casual dining restaurants in Metro Manila, Philippines

Bibliographic Details
Main Author:	Tan, Tiffany Adelaine G. (Author)
Other Authors:	Gutierrez, Ben Paul B. (adviser.)
Format:	Thesis
Language:	English
Subjects:	Restaurants > Customer services > Philippines > Manila Metropolitan Area. Restaurants > Customer services > Evaluation > Philippines > Manila Metropolitan Area. Restaurants > Employees > Training of > Philippines > Manila Metropolitan Area. Restaurants > Personnel management > Philippines > Manila Metropolitan Area. Consumer satisfaction > Philippines > Manila Metropolitan Area.