Antecedents and consequences of customer satisfaction in service recovery programs of casual dining restaurants in Metro Manila, Philippines - Tan, Tiffany Adelaine G.; Gutierrez, Ben Paul B. (Quezon City College of Business Administration, University of the Philippines Diliman, 2013)
Thesis (Doctor of Philosophy in Business Administration)--University of the Philippines Diliman
Keywords: Restaurants -- Customer services -- Philippines -- Manila Metropolitan Area; Restaurants -- Customer services -- Evaluation -- Philippines -- Manila Metropolitan Area; Restaurants -- Employees -- Training of -- Philippines -- Manila Metropolitan Area; Restaurants -- Personnel management -- Philippines -- Manila Metropolitan Area; Consumer satisfaction -- Philippines -- Manila Metropolitan Area