Sancianco, H. M. (2012). Creating great customer service. Anvil Publishing, Inc.
芝加哥风格引文Sancianco, Herbert M. Creating Great Customer Service. Mandaluyong City: Anvil Publishing, Inc, 2012.
MLA引文Sancianco, Herbert M. Creating Great Customer Service. Anvil Publishing, Inc, 2012.
警告：这些引文格式不一定是100％准确.