Emotional design why we love (or hate) everyday things - Norman, Donald A. (New York Basic Books, 2004)
The meaning of things. Attractive things work better -- The multiple faces of emotion and design -- Design in practice. Three levels of design : visceral, behavioral and reflective -- Fun and games -- People, places and things -- Emotional machines -- The future of robots -- Epilogue: we are all designers.
Keywords: Emotions and cognition; Design -- Psychological aspects; Industrial design -- Psychological aspects