A Proposed model on monitoring quality in call centers
Quality measurement is important not only in the manufacturing industry but in the service sector as well. It is essential to the company that the quality of service or product output is measured to ensure that the company is producing the best product for the people. Quality in call centers is defi...
| Altri autori: | , , , |
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| Natura: | Tesi |
| Lingua: | English |
| Pubblicazione: |
Diliman, Quezon City
College of Engineering
2005
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| Soggetti: |