Baguio, R. G. N., Lim, M. A. D., Parale, K. G., & Santiago, J. M. R. (2005). A Proposed model on monitoring quality in call centers. College of Engineering.
Citace podle Chicago (17th ed.)Baguio, Roy Gabriel N., Melissa Arni D. Lim, Kristina G. Parale, a Jennifer Marie R. Santiago. A Proposed Model on Monitoring Quality in Call Centers. Diliman, Quezon City: College of Engineering, 2005.
Citace podle MLA (9th ed.)Baguio, Roy Gabriel N., et al. A Proposed Model on Monitoring Quality in Call Centers. College of Engineering, 2005.
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