Baguio, R. G. N., Lim, M. A. D., Parale, K. G., & Santiago, J. M. R. (2005). A Proposed model on monitoring quality in call centers. College of Engineering.
Chicago Style (17. basım) AtıfBaguio, Roy Gabriel N., Melissa Arni D. Lim, Kristina G. Parale, ve Jennifer Marie R. Santiago. A Proposed Model on Monitoring Quality in Call Centers. Diliman, Quezon City: College of Engineering, 2005.
MLA (9th ed.) AtıfBaguio, Roy Gabriel N., et al. A Proposed Model on Monitoring Quality in Call Centers. College of Engineering, 2005.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..