APA (7th ed.) Citation

Baguio, R. G. N., Lim, M. A. D., Parale, K. G., & Santiago, J. M. R. (2005). A Proposed model on monitoring quality in call centers. College of Engineering.

Chicago Style (17th ed.) Citation

Baguio, Roy Gabriel N., Melissa Arni D. Lim, Kristina G. Parale, and Jennifer Marie R. Santiago. A Proposed Model on Monitoring Quality in Call Centers. Diliman, Quezon City: College of Engineering, 2005.

MLA (9th ed.) Citation

Baguio, Roy Gabriel N., et al. A Proposed Model on Monitoring Quality in Call Centers. College of Engineering, 2005.