Handling difficult clients - Lapuz, Elvira; Ramos, Marian; Lagrama, Eimee; Apolinario, Rhea.; University of the Philippines Diliman. Library (Quezon City DZUP, 2012)
Guest : Prof. Rhea Apolinario.
Date broadcast : August 1,2012, Wednesday, 12-1 p.m.
Keywords: Library users; Library users -- Psychology