APA (7th ed.) Citation

Evenson, R. (2012). Customer service management training 101 quick and easy techniques that get great results. AMACOM.

Chicago Style (17th ed.) Citation

Evenson, Renee. Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results. New York: AMACOM, 2012.

MLA (9th ed.) Citation

Evenson, Renee. Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results. AMACOM, 2012.