Defusing the angry patron a how-to-do-it manual for librarians

Defusing the angry patron a how-to-do-it manual for librarians

Detaylı Bibliyografya
Yazar: Rubin, Rhea Joyce 1950-
Materyal Türü: Kitap
Baskı/Yayın Bilgisi: New York Neal-Schuman Publishers Inc. [2011]
Edisyon:Second edition.
Seri Bilgileri:How-to-do-it manuals for libraries no. 177.
Konular:
Public services (Libraries) > United States.
Customer services > United States.
Library users > United States.
Interpersonal communication.
Conflict management.
Anger.