Defusing the angry patron a how-to-do-it manual for librarians

Defusing the angry patron a how-to-do-it manual for librarians

Bibliografski detalji
Glavni autor: Rubin, Rhea Joyce 1950-
Format: Knjiga
Izdano: New York Neal-Schuman Publishers Inc. [2011]
Izdanje:Second edition.
Serija:How-to-do-it manuals for libraries no. 177.
Teme:
Public services (Libraries) > United States.
Customer services > United States.
Library users > United States.
Interpersonal communication.
Conflict management.
Anger.