Defusing the angry patron a how-to-do-it manual for librarians
| Autor Principal: | |
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| Formato: | Libro |
| Publicado: |
New York
Neal-Schuman Publishers Inc.
[2011]
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| Edición: | Second edition. |
| Series: | How-to-do-it manuals for libraries
no. 177. |
| Subjects: |