Defusing the angry patron a how-to-do-it manual for librarians

Defusing the angry patron a how-to-do-it manual for librarians

Xehetasun bibliografikoak
Egile nagusia: Rubin, Rhea Joyce 1950-
Formatua: Liburua
Argitaratua: New York Neal-Schuman Publishers Inc. [2011]
Edizioa:Second edition.
Saila:How-to-do-it manuals for libraries no. 177.
Gaiak:
Public services (Libraries) > United States.
Customer services > United States.
Library users > United States.
Interpersonal communication.
Conflict management.
Anger.