Defusing the angry patron a how-to-do-it manual for librarians
| Huvudupphovsman: | |
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| Materialtyp: | Bok |
| Publicerad: |
New York
Neal-Schuman Publishers Inc.
[2011]
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| Upplaga: | Second edition. |
| Serie: | How-to-do-it manuals for libraries
no. 177. |
| Ämnen: |