Defusing the angry patron a how-to-do-it manual for librarians
| Prif Awdur: | |
|---|---|
| Fformat: | Llyfr |
| Cyhoeddwyd: |
New York
Neal-Schuman Publishers Inc.
[2011]
|
| Rhifyn: | Second edition. |
| Cyfres: | How-to-do-it manuals for libraries
no. 177. |
| Pynciau: |