Defusing the angry patron a how-to-do-it manual for librarians

Defusing the angry patron a how-to-do-it manual for librarians

Bibliografiset tiedot
Päätekijä: Rubin, Rhea Joyce 1950-
Aineistotyyppi: Kirja
Julkaistu: New York Neal-Schuman Publishers Inc. [2011]
Painos:Second edition.
Sarja:How-to-do-it manuals for libraries no. 177.
Aiheet:
Public services (Libraries) > United States.
Customer services > United States.
Library users > United States.
Interpersonal communication.
Conflict management.
Anger.