Raynus, J. (2011). Improving business process performance: Gain agility, create value, and achieve success. CRC Press.
芝加哥风格引文Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. Boca Raton, FL: CRC Press, 2011.
MLA引文Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. CRC Press, 2011.
警告：这些引文格式不一定是100％准确.