Raynus, J. (2011). Improving business process performance: Gain agility, create value, and achieve success. CRC Press.
Chicago (17e ed.) BronvermeldingRaynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. Boca Raton, FL: CRC Press, 2011.
MLA (9e ed.) BronvermeldingRaynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. CRC Press, 2011.
Let op: Deze citaties zijn niet altijd 100% accuraat.