Raynus, J. (2011). Improving business process performance: Gain agility, create value, and achieve success. CRC Press.
Lua i Stíl Chicago (17ú heag.)Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. Boca Raton, FL: CRC Press, 2011.
Lua MLA (9ú heag.)Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. CRC Press, 2011.
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