Cita APA (7a ed.)

Raynus, J. (2011). Improving business process performance: Gain agility, create value, and achieve success. CRC Press.

Cita Chicago Style (17a ed.)

Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. Boca Raton, FL: CRC Press, 2011.

Cita MLA (9a ed.)

Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. CRC Press, 2011.