APA (7th ed.) Citation

Al-Shammari, M. (2009). Customer knowledge management: People, processes, and technology. Information Science Reference.

Chicago Style (17th ed.) Citation

Al-Shammari, Minwir. Customer Knowledge Management: People, Processes, and Technology. Hershey, PA: Information Science Reference, 2009.

MLA (9th ed.) Citation

Al-Shammari, Minwir. Customer Knowledge Management: People, Processes, and Technology. Information Science Reference, 2009.