Introduction to service engineering - Salvendy, Gavriel 1938-.; Karwowski, Waldemar 1953-. (Hoboken, N.J. John Wiley & Sons, 2010)
Dr. Iris Ann G. Martinez (recommending faculty)
Keywords: Computer networks -- Management; Service industries -- Information technology; Customer services -- Information technology; Service-oriented architecture (Computer science); Systems engineering; Management science