Co, I. K. D., & Tamayo, J. P. D. (2012). Application of the importance-performance model in determining male and female tour guides service quality. UP Asian Institute of Tourism.
Citação norma ChicagoCo, Ira Keziah D., and Joyce Patricia D. Tamayo. Application of the Importance-performance Model in Determining Male and Female Tour Guides Service Quality. Quezon City: UP Asian Institute of Tourism, 2012.
Citação norma MLACo, Ira Keziah D., and Joyce Patricia D. Tamayo. Application of the Importance-performance Model in Determining Male and Female Tour Guides Service Quality. UP Asian Institute of Tourism, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.