How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

書誌詳細
出版年:Journal of marketing V. 76, 1 (2012).
第一著者: Wa Chan, Kimmy
フォーマット: 論文
言語:English
主題:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.