How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Sonraí bibleagrafaíochta
Foilsithe in:Journal of marketing V. 76, 1 (2012).
Príomhchruthaitheoir: Wa Chan, Kimmy
Formáid: Alt
Teanga:English
Ábhair:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.