How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Bibliographische Detailangaben
Veröffentlicht in:Journal of marketing V. 76, 1 (2012).
1. Verfasser: Wa Chan, Kimmy
Format: Artikel
Sprache:English
Schlagworte:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.