Reference reborn breathing new life into public services librarianship - Zabel, Diane (Santa Barbara, Calif. Libraries Unlimited, 2011)
Who are our users? : scanning the environment to detect trends / Ellysa Stern Cahoy -- Demystifying virtual reference / Daniel Hickey -- Going beyond the desk : 21st-century reference, outreach, and teaching services / Elizabeth McKeigue and Laura Farwell Blake -- The integrated services model : information commons in libraries / Juliet Rumble -- Librarians in second life and future virtual worlds / Alexia Hudson -- An exploration of the hybrid reference service model : keeping what works / Marie L. Radford and Scott Vine -- The embedded academic librarian / Susan Sharpless Smith and Lynn Sutton -- Community reference work / James LaRue -- Contemporary and future roles for readers' advisory in public libraries / Barry Trott and Neil Hollands -- Leisure reading collections in college and university libraries : have academic librarians rediscovered readers' advisory? / Anne Behler -- Librarian as marketer : learning to promote reference and outreach services / Elisabeth Leonard -- Reference quality : a primer on methods and tools for assessing reference services / Julie A. Gedeon and Joseph A. Salem, Jr. -- Telephone reference as the past and the future of library service / M. Kathleen Kern -- Reconfiguring reference services for mobile devices / Jim Hahn -- Using online social networking tools for reference and outreach / Emily Rimland -- What's next? : tracking tech trends / Michael Stephens -- From print to e-reference / David A. Tyckoson -- Digital visibility : creating usable interfaces so users can find resources / Jody Condit Fagan and Meris A. Mandernach -- Scholarly communication : library as content provider-digital projects to support reference and user services / Linda Friend -- What skills are needed for the next generation of librarians? / Sally W. Kalin -- Retirements in reference : passing the torch to the next generation of reference librarians / Charlotte Ford and Lili Luo -- The education of reference librarians : a detailed survey and analysis / Lisa G. O'Connor -- The guide to reference and learning reference librarianship / Robert H. Kieft -- Practitioners as adjunct teachers / Christopher LeBeau -- Outside the school doors : lessons learned after library school / Amber A. Prentiss.
Keywords: Reference services (Libraries) -- United States; Public services (Libraries) -- United States; Electronic reference services (Libraries); Internet in library reference services