Examining the relationships of selected personal antecedent variables and occupational stressors with three burnout dimensions a closer look at job burnout in Philippine call centers

This study examined burnout in 150 Filipino inbound call center agents from three selected companies in Metro Manila area using a survey questionnaire measuring their attitudes toward 13 pre-tested occupational stressors and 22 adapted items from the Maslach burnout inventory (MBI) survey. The real...

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