00000cam a22000004a 4500 UP-99796217610303529 Buklod 20120509112757.0 m o j ta 120509s2010 xx d r |||| u| 1843345706 (pbk.) 9781843345701 (pbk.) (iLib)UPD-00184902949 CGU DML eng DMLUC Z 711 L43 2010 Gannon-Leary, Pat Customer care a training manual for library staff Pat Gannon-Leary and Michael D. McCarthy. Oxford Chandos Pub. 2010. xix, 242 p. Chandos information professional series Public services (Libraries) Libraries Customer services. Library employees In-service training. McCarthy, Michael D. FO Monograph UPD DMLR Z 711 L43 2010 Book