Customer care a training manual for library staff

Detalles Bibliográficos
Autor principal:	Gannon-Leary, Pat
Otros Autores:	McCarthy, Michael D.
Formato:	Libro
Lenguaje:	English
Publicado:	Oxford Chandos Pub. 2010.
Colección:	Chandos information professional series
Materias:	Public services (Libraries) Libraries > Customer services. Library employees > In-service training.